Privacy Policy

1. Who we are

Forge & Glory, LLC (“Forge & Glory,” “we,” “us,” or “our”) provides business consulting, workflow improvement, technology, training, and automation services. Contact us about this policy at [email protected].

2. Information you choose to provide

When you reach out to us by email, schedule a discovery call, or interact with us about our services, we may receive your name, business name, email address, phone number, appointment information, and the information you choose to share in your inquiry.

When you submit the contact form on our website, we receive the information you enter: your name, business email, company, phone number (optional unless you request text messages), your message, and the text message preferences you select. Form submissions are sent to our customer relationship management (CRM) system so we can review and respond to your inquiry.

3. Website and technical information

Our hosting and infrastructure providers may process technical data associated with website use, such as IP addresses, browser information, request logs, and security-related information needed to deliver, protect, and operate the site. Any additional analytics, tracking technologies, or cookies must be disclosed here if we enable them.

4. How we use information

• Respond to inquiries and arrange requested discovery calls.
• Discuss, propose, and provide requested consulting services.
• Manage business contacts, client relationships, scheduling, and support.
• Protect the website, investigate misuse, and satisfy legal obligations.
• When implemented, send permitted inquiry or appointment texts only to people who have specifically opted in.

5. Service providers and information sharing

We use service providers as needed to host our website, manage scheduling and business communications, and operate our business systems. Our website is hosted through Cloudflare; our CRM is built with Base44. We plan to use Twilio to deliver optional business SMS messages after completing registration and setup. Providers may process information on our behalf to perform their contracted services.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent are not shared with lead generators. We may disclose other information when necessary to provide requested services, comply with law, protect rights, or when authorized by you.

6. Optional SMS communications — planned program

Our contact form offers two separate, optional, unchecked text message choices: (1) informational and client service texts about your inquiries, discovery calls, appointments, consulting projects, updates, and customer support; and (2) promotional texts about consulting services, events, offers, and company news. You may choose either, both, or neither. If you select an option, we record your choice with your inquiry. We are not yet sending text messages; no texts will be sent until our messaging program is registered and active.

Once activated, we will send texts only for the program(s) you selected. Message frequency varies. Message and data rates may apply. Consent to SMS is optional and not a condition of purchasing services or contacting us.

Reply STOP to opt out of texts or HELP for assistance. You can also contact us at [email protected]. We will not enroll website visitors in automatic texting before the messaging system, consent records, and opt-out controls are implemented.

7. Data security and retention

We aim to limit access to personal information to those who need it for legitimate business purposes and use appropriate safeguards for our systems. No internet-based system can guarantee absolute security. We intend to retain information only as needed for its business purpose and applicable recordkeeping requirements; the final retention schedule will be documented when our integrations are completed.

8. Your choices

You may ask about the information you have provided to us, request correction or deletion where applicable, or withdraw consent for optional communications by emailing [email protected]. SMS recipients can also reply STOP once that service is active. Rights under applicable law may vary by location and situation.

9. External links and updates

Our website may link to third-party scheduling services and other websites. Their privacy practices are governed by their own policies. We may update this policy as our systems and services change, and will update the effective date shown at the top of this page when we do.